Masters Of The ToyBox takes great pride in our customer service and making sure our buyers get the best items available, with full visibility and honesty on every items we sell. Returns and/or refunds for Items purchased from Masters Of The ToyBox are accepted only under the following conditions: Item arrives damaged or brokenItem arrives not as described or expectedIncorrect item sent Any problems with items purchased please contact us straight away and we will always endeavor to help and rectify any issues the customer may have, quickly and to everyone's satisfaction. Items damages in transit by a courier service, we will always try to help get rectified but may mean putting in a claim with the postal service and waiting compensation accordingly from them.